Our top priority is the health and safety of our employees and customers, so we completely redesigned our production and fulfillment center to comply with state recommended social distancing and PPE guidelines.

Processing times may be delayed. Generally processing times are within 3-5 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business.  Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.

We will notify you as soon as your order ships or if we foresee any issues with fulfilling your order.

You can cancel for a full refund. We have updated our return policy so you can cancel any unshipped order at any time for a full refund.

We appreciate your patience and understanding as we work through this together.

Thank you so much for your support!

*Please understand that business days do not include weekends or holidays such as  New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas

All sales are final. We do not offer refunds/exchanges, nor do we allow cancellations/ returns. Please keep in mind that designs and colors may appear different in person but the spirit of the artwork will look the same as depicted on the website. Items will not be replaced or exchanged for this reason. Visorframeco.com reserves the right to refuse any returns at any time.

*If you wish to cancel or have any questions, please contact customer service at comments@visorframeco.com

For customer service inquiries only, please email comments@visorframeco.com. Our Customer Service team is available M-F 8am – 5pm pst. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.

Order confirmation emails may be delayed as a result of high order volume. Please contact us with your customer service questions at comments@visorframeco.com if you have not received your confirmation email after 24 hours of your purchase.

Due to the extremely limited nature of our products, all sales are final. Orders can not be cancelled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order.